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for Retail Bank
In this Question Paper given 50 questions for Retail Bank , You have to complete them within 15 minutes. After clicking on FINISH TEST button a result of your test will be displayed.
Negative mark will not be counted
Q - 1 .
In the retail liabilities and asset side, the software mainly captures the following types of information. Select the correct option. i. Static Information ii. Updated Information iii. Transaction Information iv. Analytics and Alerts
i, ii and iii
ii, iii and iv
i, iii, and iv
i, ii, iii, and iv
Q - 2 .
CRM (Customer Relationship Management) has basically ...... degree view of the customers and their profile.
Q - 3 .
T h e r e q u i r e m e n t s f o r d e l i v e r i n g e f f e c t i v e s e r v i c e t o t h e c u s t o m e r s a r e & &
Understanding the customer, his income level, his financial profile, his needs, his requirements of financial products and his life stage
Post sales service follow up for customer satisfaction
All the above
Q - 4 .
Claims with regard to Deceased depositors should be settled within a period of
15 days from receipt of claim
C & production of proof of death and other documents to banks satisfaction
Q - 5 .
E F M A c o n d u c t e d a s t u d y o n g l o b a l m a r k e t c o v e r i n g b a n k s i n & & C o u n t r i e s .
Q - 6 .
L o a n s u p t o _ _ _ _ _ _ _ _ _ b o r r o w e r t o d e a l e r s / s e l l e r s o f f e r t i l i z e r s , p e s t i c i d e s , s e e d s , c a t t l e f e e d , p o u l t r y f e e d , a g r i c u l t u r a l i m p l e m e n t s a n d o t h e r i n p u t s , i s p a r t o f I n d i r e c t A g r i c u l t u r e :
Q - 7 .
Process models in are structured as
Horizontally Organised Model where individual process platform supports one product only.
Vertically Organised Model where functionality is provided across all products.
Predominantly Horizontally Organised Model with some modularization within a product oriented feed back.
Any one of the
Q - 8 .
Which of following is part of weaker section under P/sector lending ? Pick up the ODD one :
Loans to Small & Marginal Farmers
Loans to Staff Members of Bank
Loans to DRI beneficiaries
Loans to Self Help group
Q - 9 .
Which one is not a characteristic of retail banking?
Banking facilities to individual customers.
Banking facilities to small size businesses
Banking facilities to medium size businesses
Banking facilities to large size businesses
Q - 10 .
What is the maximum amount that can be claimed as a deduction under 80C of the IT Act, 1961?
Q - 11 .
PDA in Internet Banking stands for ......... ?
Personal Data Attendant.
Personal Data Assistant.
Personal Digital Assistants
Personal Digital Analyzer.
Q - 12 .
S t a t e w h e t h e r t h e f o l l o w i n g i s t r u e & &
Customers are different
Needs of the customers are different
Each customer will have different sets of need for financial services
All are true
Q - 13 .
Loans to distressed persons(other than farmers) is also part of priority sector if the amount of loan is upto:
Rs 1 lac
Rs 5 lacs
Q - 14 .
W h a t a r e e x t a n t g u i d e l i n e s f o r A g r i c u l t u r e a d v a n c e s t o c o r p o r a t e / p a r t n e r s h i p s &