Retail Bank mock test with old question most imp question 5 year old question. Question multiple choice questions and answers prepared by senior officer’s click on finish test after attend all the question to know your result with right wrong answer

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Q - 1 .Who were the two of the early players in the credit card business in the PSB space?

• State Bank of India and Andhra Bank
• Bank of Baroda and Andhra Bank
• State Bank of India and Bank of Baroda
• Bank of India and Andhra Bank

Q - 2 .Rate of Interest on Priority sector loans is fixed by :

• Govt of India
• Board of Directors
• NABARD only
• RBI

Q - 3 .The documents relating to the following transactions of immovable properties are required to be compulsorily registered : Gift Lease of immovable property where period is more than one year Instruments which create any right in an immovable property of a value of more than one hundred rupees.

• (a) above
• (a) and (b) above
• all of the above
• None of the above

Q - 4 .Foreign banks cited in the topic, which entered in activities, when not able to achieve the business objectives,

• Continued with their business in spite of not being profitable.
• Moved out of the business.
• Changed their focus with some strategic changes.
• None of the above

Q - 5 .As a Corporate Agent , Banks can distribute the products of & &

• One Life insurer
• One Non Life (general) insurer
• One Life Insurer and One Non Life insurer
• Anyone of the above

Q - 6 .Short term capital asset means a capital asset held for less than ...... months immediately prior to the date of transfer and Long term capital asset means a capital asset held for more than ...... Months immediately prior to the date of transfer.

• 36,12
• 12,36
• 36,36
• 12,12

Q - 7 .EFMA conducted a study on global market in & &

• 1986
• 1992
• 2002
• 2006

Q - 8 .What is new name of SGSY(swaranjayanti gram swarojgar yojna) ?

• National gram livelihood society
• Central rural gram yojna
• National livelihood campaign
• National Rural Livelihood Mission

Q - 9 .PDA in Internet Banking stands for ......... ?

• Personal Data Attendant.
• Personal Data Assistant.
• Personal Digital Assistants
• Personal Digital Analyzer.

Q - 10 .Minimum amount due (MAD) is calculated at what % of the total current dues of the credit car....

• 5
• 7
• 8
• 10

Q - 11 .The requirements for delivering effective service to the customers are & &

• Understanding the customer, his income level, his financial profile, his needs, his requirements of financial products and his life stage
• Customer Empathy
• Post sales service follow up for customer satisfaction
• All the above

Q - 12 .Securitisation Process involves the following :

• The lender first selects the assets they want to securitise.
• The issuer (Special Purpose Vehicle) makes payment to the lender for the loans securitise
• The assets are converted into a pool of securities by the issuer for the purpose of issuing Pass
• Through Certificate (PTC) and the PTCs are sold to other investors who are willing to invest.

Q - 13 .ISP in Internet Banking stands for ........ ?

• Internet Service Punching.
• Internet Service Providers.
• Internal Security Procedure.
• Internal Security Provider.

Q - 14 .Select the FALSE one in case of Priority of Charge

• Where a mortgagor creates more than one equitable mortgage over the same property in favour of two financing institutions, the institution in whose favour the mortgage is created first, has priority of charge.
• Where a mortgagor has created separate registered mortgages over the same property in favour of two or more financing institutions, the priority of charge will be determined with reference to the date of the execution of the deeds which has been duly reg
• Where a mortgagor gives the same property in equitable mortgage to one financing institution and in registered mortgage to another financing institution, the priority of charge will be determined with reference to the date of deposit of title deeds in eq
• None of the above

Q - 15 .In PSBs, is carried on only as a ......

• separate departmental activity
• SBU (Strategic Business Unit)
• either of a or b
• both a and b

Q - 16 .Banks distribute the following types of products in life and non life insurance business & &

• Regular Premium Individual Policies
• Single Premium Individual Policies
• Group Insurance Policies
• All the above

Q - 17 .Loans for repairs to the damaged dwelling units of families upto ...... is part of Priority sector:

• Rs 1 lacs in rural/s-urban & 2 lacs in urban/metro
• Rs 2 lacs in rural & 4 lacs in urban/metro
• Rs 2 lacs in rural and 5 lacs in urban/metro
• Rs 4 lacs in rural/s-urban & 6 lacs in urban/metro

Q - 18 .What is appropriate about targets under DRI scheme ?

• 1% of outstanding as target of DRI
• 2/3rd of DRI to be given through rural & semi urban branches.
• 3/4th to be routed through rural/semi urban branches
• a & b

Q - 19 .Liability products are offered to customers basically under?

• Savings Accounts
• Current Accounts
• Term Deposit Accounts
• All three

Q - 20 .A suit for foreclosure must be filed within ...... years/months from the day the mortgage money becomes due.

• 3M
• 30M
• 3Y
• 30Y

Q - 21 .Mr. Ram working as a Gazetted Officer in a Government Department having 20 years left over service was recently transferred to Chennai. He approached a branch and requested that he is in pursuit of a good house or apartment in Chennai for immediate purchase and he requires in principle sanction. Whether the Bank accepts to his request? If so, it is valid for how many months?

• No. We cannot accede to such request
• Yes, it is valid for one month
• Yes, it is valid for three months
• Yes, it is valid for six months

Q - 22 .Suppose you went to a restaurant and order a hamburger. The cashier / waiter ask you, "Do you want fries with that?" In this case, you are being ......

• cross selled
• up selled
• down selled
• side selled

Q - 23 .According to the BCSBI codes bank has to inform the customer classifying his account as DORMANT / INOPERATIVE before & &

• 1 month
• 3 months
• 2 months
• on becoming dormant

Q - 24 .EBPP in Internet Banking stands for ........ ?

• Electronic Bill Presentment and Payment.
• Electronic Bill Passed for Payment.
• Electronic Bill Presented for Payment.
• Electronic Bill Presented for Passing.

Q - 25 .Returns are more in & &

• para banking
• corporate banking
• retail banking
• all the above

Q - 26 .A DMM (Dedicated Marketing Manager) should possess following qualities. Select the inappropriate one.

• Sales conversions
• Market Intelligence
• A DMA need not focus on loyalty factor as the loyalty factor is already attached with the PSBs.
• Product presentations to the identified customer segments

Q - 27 .This method of depreciation is generally adopted by industrial units because of advantage of lower income-tax

• Written Down Value (WDV) Method
• Straight Line Method
• both
• There are several methods to calculate depreciation, board of directors of company decides.

Q - 28 .DRTs are governed by provisions of the & &

• RBI Act
• SARFAESI Act
• RDB Act
• BR Act

Q - 29 .The branch is the primary direct channel that drives Retail Banking by the following reasons:-

• Products and services are directly explained to the customers.
• Personnel at the branch relate with the customer for their transactions
• The branch tangibilizes the intelligible nature of banking service
• All the above.

Q - 30 .Suppose you are viewing a 4GB iPod Nano for Rs. 4000 in a shop. The shopkeeper shows you 8 GB iPod Nano worth Rs. 6000. This is an example of ___.

• push sell
• pull sell
• up sell
• cross sell

Q - 31 .Husband & Wife jointly raise a loan in April 2005 for constructing a house for self-occupation. The construction was completed in July 2006. They have been paying the housing loan installments on 50:50 Basis from their respective Incomes. During FY 2006-07, they paid Interest of Rs. 3,00,000. The maximum interest which each of them can claim as deduction is & &

• Rs. 1,50,000
• Rs. 1,00,000
• Rs. 75,000
• Rs. 50,000

Q - 32 .The process of converting future sums into their present equivalents is known as & &

• Compounding
• Discounting
• Either a or b
• None of the above

Q - 33 .The process of turning raw data into useful information (so that banks can learn more about the pattern and behaviour of customers) is known as ......

• data warehousing
• data mining
• data clustering
• data purification

Q - 34 .Website of a bank permits its customers to submit their instructions and application for different services etc but do not permit any fund based transaction on their account. This is& &

• Basic level internet banking services
• Simple transaction website
• Fully transactional website
• None of these

Q - 35 .Employee value is ...... by deploying them in marketing and for cross selling / up selling opportunities, better business values and volumes.

• increased
• decreased
• not affected
• either a or b

Q - 36 .Which of the following services are not offered for Internet Banking customers?

• View of Balance and last few transactions
• Transfer of funds between accounts within the bank
• Utility Payment facility payment of insurance premium, telephone bills, energy bills
• None of the above

Q - 37 .What is the time limit for settlement of claims in respect of deceased depositors and to release payments to survivor(s) / nominee(s) (assuming all terms and conditions fulfilled and bank is satisfied with the identification of the claimants).

• 7 days
• 15 days
• 21 days
• 30 days

Q - 38 .Which of following is not part of priority sector lending ?

• Loan to small & marginal farmers
• Loan to DRI beneficiaries
• Loans to farmers in distress who are caught in clutches of money lenders/private institutional lenders
• Medium enterprises in MSME

Q - 39 .EMI Reset is applicable in case of

• Fixed loan borrowers.
• Floating rate borrowers
• Both A & B
• none

Q - 40 .To consider the loan amount under housing loan scheme which of the following statements are true? a.The property is jointly held with the spouse and the spouse is co-borrower b.the property is held in single name and the spouse stands as a guarantor the borrower's son or daughter who has a steady income c.the salary is routed through Bank account and joins as a co-borrower d.expected rental less taxes, cess, et, in case the house/flat being purchased is proposed to be rented e. Regular income from all sources can be considered to arrive at total eligible loan amount.

• a, c, d
• a, b, d
• a, d, e
• All the above

Q - 41 .Which of the following is not a fundamental ingredient of an effective marketing mix in Retail Banking?

• Product and Price
• Product and profit
• Place and People
• Process and Physical evidence

Q - 42 .Asset backed securitisation (ABS) is backed by & &

• All retail loans
• Retail loans other than housing loans
• Only housing loans
• None of the above

Q - 43 .Banking Codes and Standards of India is aimed at the following & &

• promote good and fair banking practices by setting minimum standards increase transparency in services
• encourage market forces, through competition, to achieve higher operating standards
• promote a fair and cordial relationship between the customer and their bank
• All the above

Q - 44 .Mr Raj is from BUNDI Rajasthan working in OBC bank at KARNAL want to purchase a house at KOTA by taking housing loan under staff HL scheme, Under simple registered mortgage, the Deed of Mortgage is required to be registered with the ...... sub-Registrar/Registrar.

• Kota
• Bundi
• Karnal
• Any where

Q - 45 .tatement 1 - In the introduction' stage of a product, the sales volume will be low and revenue from the products will not be sufficient to cover the cost of producing, marketing and servicing it. Statement 2 - In the 'growth' stage, which is the second stage in the product life cycle, the sales volumes remains stagnant.

• Statement 1 is true
• Statement 2 is true
• Both Statement 1 and 2 are true
• Both Statement 1 and 2 are false

Q - 46 .The facilities available for mobile banking customers are & &

• Facility for using banking facility from anywhere
• Transfer of funds between accounts - same bank and other banks
• Option to pay utility bills
• All the above

Q - 47 .In which approach strategies are designed based on the type of branch viz., Rural. Semi Urban. Urban and Metro?

• Segmented Approach
• Geography based approach
• Classification based approach
• None of the above

Q - 48 .For reverse mortgage loans the age of the applicant should be above

• 50 yrs
• 55 yrs
• 60 yrs
• 65 yrs

Q - 49 .CRM (Customer Relationship Management) has basically ...... degree view of the customers and their profile.

• 100
• 180
• 360
• 0

Q - 50 .Which of following concepts point out for a well laid strategy for Retail Banking focusing on Customers?

• Identifying the customers' needs
• Developing appropriate products to satisfy their needs
• Providing them with efficient delivery channels for availing the products
• All the above.

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