Retail Bank mock test with old question most imp question 5 year old question. Question multiple choice questions and answers prepared by senior officer’s click on finish test after attend all the question to know your result with right wrong answer

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Q - 1 .Which of following is part of direct agriculture under Priority sector ?

• Loans upto 5 crore to dealers in fertilizers,pesticides,seeds et
• Loans to distressed farmers indebted to non-institutional lenders.
• Loans to small and marginal farmers for purchase of land for agricultural purposes.
• b & c

Q - 2 .A good branch ambience will result in the following advantages for the bank & &

• Promotes efficiency and smooth flow of services which result in time benefits
• Proper placing of various service facilities enhances internal communication effectiveness
• The comfortable and congenial work environment results in high employee motivation
• All the above

Q - 3 .Which of the following important human interventions are not available in physical channel in Service Delivery?

• Internal Customer- Staff of the Branch.
• Specialized Market Personnel
• Direct Selling Associates (DSAs)
• Net Banking and Mobile Banking.

Q - 4 .What is correct about project cost under PMGEP scheme ?

• Rs 20 lacs(manufacturing) & 10 lacs(Others)
• Rs 25 lacs(Manufacturing) & 10 lacs(Others)
• Rs 10 lacs(manufacturing) & Rs 5 lacs(Others)
• Rs 2 lacs maximum

Q - 5 .Which of following is not part of Direct MSE under P/sector lending ?

• Loans for food & agro processing(manufacturing)provided they fulfill investment in P&M criteri
• Bank Loans upto 5 crore to service units provided they fulfill investment in equipment criteria
• All KVI sector loans irrespective of area & amount of loan
• Loans to persons involved in assisting the decentralised sector in the supply of inputs

Q - 6 .Which of the following facilities is not available for mobile banking customers?

• Facility for using banking facility from anywhere
• Easy operations - instructions carried out by self
• Depositing Cash
• Transfer of funds between accounts - same bank and other banks

Q - 7 .Types of credit cards issued by banks in general are

• Silver Card
• Gold Card
• Platinum Card
• All the above

Q - 8 .Prepayments charges collected by branches should be credited to which account?

• Interest A/c
• Commission A/c
• Exchange A/c
• Current A/c

Q - 9 .Service delivery is generally more personalised and caring in which of the following category of banks &

• Public sector banks
• Private banks
• Foreign banks
• All of these

Q - 10 .Minimum amount due (MAD) is calculated at what % of the total current dues of the credit car....

• 5
• 7
• 8
• 10

Q - 11 .BCSBI codes are reviewed after every & & years.

• 2
• 3
• 4
• 5

Q - 12 .CRM (Customer Relationship Management) has basically ...... degree view of the customers and their profile.

• 100
• 180
• 360
• 0

Q - 13 .Price structuring for products and services is attempted by banks in the following ways

• Stand alone pricing for different products and services
• Special quotes for high value deposits and retail assets
• Bundled pricing/Holistic pricing based on total relationship
• All the above

Q - 14 .Customers' expectations of service quality mainly depend on the following :

• Assurance
• Reliability
• Responsiveness
• All the above

Q - 15 .Loans for repairs to the damaged dwelling units of families upto ...... is part of Priority sector:

• Rs 1 lacs in rural/s-urban & 2 lacs in urban/metro
• Rs 2 lacs in rural & 4 lacs in urban/metro
• Rs 2 lacs in rural and 5 lacs in urban/metro
• Rs 4 lacs in rural/s-urban & 6 lacs in urban/metro

Q - 16 .The process of turning raw data into useful information (so that banks can learn more about the pattern and behaviour of customers) is known as ......

• data warehousing
• data mining
• data clustering
• data purification

Q - 17 .Bank loans to Housing Finance Companies (HFCs), approved by NHB for their refinance, for on-lending for the purpose of purchase/construction/reconstruction of individual dwelling units or for slum clearance and rehabilitation of slum dweller:

• Aggregate loan limit Rs 5 lacs per dwelling unit
• Rs 10 lacs per borrower
• Rs 5 lacs
• Rs 1 lacs

Q - 18 .BCSBI was released by the Governor, Reserve Bank of India on & &

• 1st Apr 2006
• 1st Jul 2006
• 1st Aug 2008
• 1st Sep 2009

Q - 19 .Which one is not one among the Europe s large private banks, the "Big Five"?

• Deutsche Bank AG
• Bundesbank AG
• HypoVereinsbank AG
• Commerzbank AG

Q - 20 .If a bank is not able to respond to a situation in time in internet banking, this is called & &

• Internet banking risk
• Strategic risk
• Reputation risk
• Operational risk

Q - 21 .Which of the following dimensions do not relate to Marketing in ?

• Identifying the most profitable markets now and in the future
• assessing the present and future needs of customers
• Setting business development goals and making plans to meet them
• None of the above

Q - 22 .At which stage of product life cycle the customer develop a tendency of indifference to the product?

• maturity stage
• decline stage
• saturation stage
• Both A & C

Q - 23 .EMI Reset is applicable in case of

• Fixed loan borrowers.
• Floating rate borrowers
• Both A & B
• none

Q - 24 .Liability products are offered to customers basically under?

• Savings Accounts
• Current Accounts
• Term Deposit Accounts
• All three

Q - 25 .Which of following is not an observation of Ernest T. Parkins from USA that the Internet Banking, going forward, would have great implications?

• Internet Commerce
• Electronic and new types of electronic retail payments
• The product for has been broadly rejected by the customers
• Movement of retail financial services to electronic delivery including insurance, discount brokerages and mutual funds

Q - 26 .What is sub target for MSE under Priority sector lending ? Pick up the ODD one :

• 40% of total advances to MSME should go to micro units(manufacturing)with investment in P&M upto 10 lacs & services with investment in equipment upto 4 lacs
• 50% to go micro with investment in P&M upto 5 lacs & services upto 2 lacs
• Total 60% to go to MSEs
• 20% to go to Micro (Manufacturing)with investment in P&M above 10 lacs & upto 25 lacs and and services with investment above 4 lacs & upto 10 lacs

Q - 27 .Rate of Interest on Priority sector loans is fixed by :

• Govt of India
• Board of Directors
• NABARD only
• RBI

Q - 28 .The maximum number of Mutual Funds that can be distributed by Banks as a Corporate Agent is & &

• One
• Two
• Five
• No Limit

Q - 29 .The branch is the primary direct channel that drives Retail Banking by the following reasons:-

• Products and services are directly explained to the customers.
• Personnel at the branch relate with the customer for their transactions
• The branch tangibilizes the intelligible nature of banking service
• All the above.

Q - 30 .Which of the following is the enabler for building and translating a customer data base into retail banking business?

• Staff Approach
• Technology
• Cross Selling
• Up Selling

Q - 31 .Which of the following facility a Mobile Banking customer cannot use?

• Facility for using banking facility from anywhere
• Option to pay utility bills and Transfer of funds between accounts of same bank and other banks
• Facilities of withdrawing cash anywhere anytime
• Balance Enquiries and facility for shopping and paying through mobile

Q - 32 .Which of the business modules is Management by Objectives process?

• Strategic Business Unit approach
• Integrated approach
• Departmental approach
• B & C

Q - 33 .An individual took a loan of Rs. 10.00 Lakhs for purchasing a plot of land during F.Y. 2005-06 & has paid around Rs. 1,10,000 towards Interest & around Rs. 57,000 towards principal during F.Y. 2006-07. He has not made any other contribution under Sections 80C, 80CCC, or 80CC He will be able to claim deduction of & & towards principal.

• 150000
• 110000
• 57000
• 0

Q - 34 .Which of the following is not a result of shifting the customers from the branch to the ATM?

• Reduction in operation cost for the bank
• Improvement in operational efficiencies
• Reduction in delivery cost
• None of these

Q - 35 .The time limit for transfer of borrowal account is ...... days.

• 7 days
• 15 days
• 21 days
• 30 days

Q - 36 .What is correct about Khadi village Industries loans under MSE in Priority sector ?

• All loans to KVI sector in rural areas only to be treated as micro.
• All loans only in population upto 50000 as per planning commission,
• All loans sanctioned to units in the KVI sector, irrespective of their size of operations, location and amount of original investment in plant and machinery. Such loans will be eligible for classification under the sub-target of 60 percent prescribed for
• All loans to KVI sector in rural & semi urban but maximum upto 5 crore

Q - 37 .Warranties on electronic purchases are examples of ____.

• cross selling
• up selling
• down selling
• side selling

Q - 38 .According to Maslow's Need Hierarchy Theory, needs may be broadly classified as

• Physiological Needs
• Safety Needs
• Social Needs
• All the above

Q - 39 .Bank Marketing refers to & &

• Identifying the most profitable markets now and in the future
• Assessing the present and future needs of customers
• Setting business development goals and making plans to meet them
• All the above

Q - 40 .Para banking refers to & &

• Distribution of life insurance policies
• Distribution of non life insurance policies
• Distribution of mutual fund schemes
• All the above

Q - 41 .The process of converting future sums into their present equivalents is known as & &

• Compounding
• Discounting
• Either a or b
• None of the above

Q - 42 .Banking in the Indian scenario was identified with lending to business and corporate clients for working capital and project financing before & &

• 1950
• 1960
• 1970
• 1980

Q - 43 .Mr. Ravi took a Loan of Rs. 20.00 Lacs for purchasing a flat for self-occupation on 30/03/2000 & paid Rs. 90,000 towards Interest during FY. 2007-08. He had also taken a Loan of Rs. 15.00 Lacs for purchasing another house on 30/03/2001 & paid Rs. 70,000 towards Interest during FY. 2007-08. The maximum amount of Interest which he can claim as a deduction would be&

• 160000
• 150000
• 90000
• 60000

Q - 44 .Any profit or gain from sale or transfer of a capital asset is chargeable to tax under the head "capital gains" Capital asset means any property whether movable or immovable, tangible or intangible. Transfer, in relation to capital asset, includes sale, exchange of the asset. However, the following assets are NOT excluded from the definition of capital assets:

• Stock-in-trade, stores, raw material
• Personal effects (excluding Jewellery)
• Agricultural land outside the limit of municipality or notified are
• None of the above

Q - 45 .At which stage of product life cycle the product is likely to see drop in volumes and in profits?

• saturation stage.
• decline stage.
• introduction stage.
• a & c

Q - 46 .Sales through Tie-Ups with auto dealers is more prevalent in ...... i. PSBs ii. Private banks iii. foreign banks iv. co-operative banks

• both i and ii
• both ii and iii
• both i and iii
• both iii and iv

Q - 47 .Mortgage Backed Securitisation (MBS) is backed by & &

• All retail loans
• Retail loans other than housing loans
• Mainly housing loans
• None of the above

Q - 48 .Loans to distressed persons(other than farmers) is also part of priority sector if the amount of loan is upto:

• Rs 1 lac
• No limit
• Rs 5 lacs
• Rs 50000

Q - 49 .EBPP in Internet Banking stands for ........ ?

• Electronic Bill Presentment and Payment.
• Electronic Bill Passed for Payment.
• Electronic Bill Presented for Payment.
• Electronic Bill Presented for Passing.

Q - 50 .Which of the following country doesn t come under Europe - Non-eurozone?

• Switzerland
• Poland
• Slovakia
• France

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