Retail Bank Online Test, Retail Bank Online exam, Retail Bank Free Exam, Retail Bank Exam, Retail Bank Questions and answer, Retail Bank Study Guide, Retail Bank Material

Q - 1 .CRM (Customer Relationship Management) has basically ...... degree view of the customers and their profile.

100
180
360
0

Q - 2 .BCSBI codes are reviewed after every & & years.

2
3
4
5

Q - 3 .What is appropriate about targets under DRI scheme ?

1% of outstanding as target of DRI
2/3rd of DRI to be given through rural & semi urban branches.
3/4th to be routed through rural/semi urban branches
a & b

Q - 4 .What is correct about subsidy under National Rural Livelihood mission scheme ?

30% max(7500/-),SC/ST 50% max 10000/-,SHG 50% max 1.25 lacs(Rs 10000 per member max)
25% for all(max 7500) Others 35% max 12000/-
35% max 20000,others 40% max 15000/-
40% project cost but max 35000 for all

Q - 5 .EMI Reset is applicable in case of

Fixed loan borrowers.
Floating rate borrowers
Both A & B
none

Q - 6 .In a simple registered mortgage the deed of mortgage is to be registered within & & months of its date of execution

1
3
6
4

Q - 7 .Arrange the following stages of a CRM in the order in which they come first., i. Designing suitable products and services to the targeted and segmented customers, ii. Providing the right sales and service processes, iii. Capturing the customer's profile through a technology enabled model, iv. Offering the products and services to the targeted and segmented customers

i, iv, iii, ii
i, iii, ii, iv
iii, iv, ii, i
iii, i, iv, ii

Q - 8 .Rate of Interest on Priority sector loans is fixed by :

Govt of India
Board of Directors
NABARD only
RBI

Q - 9 .According to Maslow's Need Hierarchy Theory, needs may be broadly classified as

Physiological Needs
Safety Needs
Social Needs
All the above

Q - 10 .What is maximum allowable amount per unit under SJSRY scheme ?

Rs 1 lacs
Rs 5 lacs
Rs 2 lacs
Rs 10 lacs

Q - 11 .In the credit information report weightage given to payment history is & &

0%
0%
0%
0%

Q - 12 .A good branch ambience will result in the following advantages for the bank & &

Promotes efficiency and smooth flow of services which result in time benefits
Proper placing of various service facilities enhances internal communication effectiveness
The comfortable and congenial work environment results in high employee motivation
All the above

Q - 13 .The maximum number of Mutual Funds that can be distributed by Banks as a Corporate Agent is & &

One
Two
Five
No Limit

Q - 14 .The technology models adopted by banks are & &

Fully outsourced model
Partially outsourced model
In house model
Anyone of the above

Q - 15 .The bank employees have to give importance to customers based on their ____.

portfolio of products
current checking account balance
seniority (age)
number of accounts

Q - 16 .Chennai and Kolkata have & & benches of Debt Recovery Tribunal

2
3
4
5

Q - 17 .If a bank is not able to respond to a situation in time in internet banking, this is called & &

Internet banking risk
Strategic risk
Reputation risk
Operational risk

Q - 18 .Mr Raj is from BUNDI Rajasthan working in OBC bank at KARNAL want to purchase a house at KOTA by taking housing loan under staff HL scheme, Under simple registered mortgage, he should cross check the Encumbrance Certificate for ...... years showing nil encumbrances and Parent Documents of ...... years. 30,13

13,30
13,13
30,30
30,13

Q - 19 .Tie ups are not entered into by banks for bulk sale of the following assets & &

Home Loans
Auto Loans
CC/OD Accounts
Education Loans

Q - 20 .According to the BCSBI codes bank has to inform the customer classifying his account as DORMANT / INOPERATIVE before & &

1 month
3 months
2 months
on becoming dormant

Q - 21 .Today many supermarkets offer free loyalty cards to customers that give them access to reduced prices not available to non-members. Why so?

for effective data warehousing
for data verification
for data encryption
for effective data mining

Q - 22 .Mr Raj is from BUNDI Rajasthan working in OBC bank at KARNAL want to purchase a house at KOTA by taking housing loan under staff HL scheme, Under simple registered mortgage, the Deed of Mortgage is required to be registered with the ...... sub-Registrar/Registrar.

Kota
Bundi
Karnal
Any where

Q - 23 .The customer information is centralized and the functionality is provided across all products in _____.

Horizontally organized model
Vertically organized model
Predominantly Horizontally organized model
Predominantly Vertically organized model

Q - 24 .Each Debt Recovery Tribunal has & & Recovery Officers

1
2
3
4

Q - 25 .According to the factors of service quality Empathy means

Helping the customer
extend prompt service
understanding the service expectations from customers point of view
all the above

Q - 26 .What is appropriate about incremental loans by banks under MSME to be reckoned as priority sector lending ?

The incremental bank loans to medium service enterprises extended after November 13,2013, up to the credit limit of Rs. 10 crores, would qualify as Priority Sector Advances.
In line with the above, similar incremental loans to micro and small service enterprises upto the credit limit of Rs. 10 crores, (as against the present ceiling of Rs. 5 crores), shall also be treated as priority sector advances.
The above dispensation will remain in force up to March 31, 2014
All the above

Q - 27 .Returns are more in & &

para banking
corporate banking
retail banking
all the above

Q - 28 .If drawer fails to make the payment of the said amount of money to the Bank within 15 days of the receipt of the notice mentioned in MLQ4, A complaint should be filed before Court, within ...... days from the date of cause of action.

7
3
30
15

Q - 29 .Securitisation Process involves the following :

The lender first selects the assets they want to securitise.
The issuer (Special Purpose Vehicle) makes payment to the lender for the loans securitise
The assets are converted into a pool of securities by the issuer for the purpose of issuing Pass
Through Certificate (PTC) and the PTCs are sold to other investors who are willing to invest.

Q - 30 .By applying Rule 72, rupee will double in nine years if the rate of interest is & & % p.

0%
0%
0%
0%

Q - 31 .Recovery Officer of Debt Recovery Tribunal & & be a judicial Officer

need
need not
either a or b
none of the above

Q - 32 .Which of the following is not a result of shifting the customers from the branch to the ATM?

Reduction in operation cost for the bank
Improvement in operational efficiencies
Reduction in delivery cost
None of these

Q - 33 .EBPP in Internet Banking stands for ........ ?

Electronic Bill Presentment and Payment.
Electronic Bill Passed for Payment.
Electronic Bill Presented for Payment.
Electronic Bill Presented for Passing.

Q - 34 .The most common mistakes in credit score will be due to the following;

Confusion of names
Human Input Error
Identity Theft
All the above

Q - 35 .Auto Loans are given by banks for the following purposes & &

Purchase of New Car
Purchase of Used Car
Purchase of Two Wheelers
All the above

Q - 36 .The process of turning raw data into useful information (so that banks can learn more about the pattern and behaviour of customers) is known as ......

data warehousing
data mining
data clustering
data purification

Q - 37 .Types of credit cards issued by banks in general are

Silver Card
Gold Card
Platinum Card
All the above

Q - 38 .Which of following is not part of priority sector lending ?

Loan to small & marginal farmers
Loan to DRI beneficiaries
Loans to farmers in distress who are caught in clutches of money lenders/private institutional lenders
Medium enterprises in MSME

Q - 39 .The Moratorium period in case of housing loan will be

18 months
Upto 18 months after the disbursal of Ist disbursement of loan
Two months after the completion of construction.
Both b and

Q - 40 .An individual took a loan of Rs. 10.00 Lakhs for purchasing a plot of land during F.Y. 2005-06 & has paid around Rs. 1,10,000 towards Interest & around Rs. 57,000 towards principal during F.Y. 2006-07. He has not made any other contribution under Sections 80C, 80CCC, or 80CC He will be able to claim deduction of & & towards principal.

150000
110000
57000
0

Q - 41 .Prepayments charges collected by branches should be credited to which account?

Interest A/c
Commission A/c
Exchange A/c
Current A/c

Q - 42 .Mortgage Backed Securitisation (MBS) is backed by & &

All retail loans
Retail loans other than housing loans
Mainly housing loans
None of the above

Q - 43 .As a Corporate Agent , Banks can distribute the products of & &

One Life insurer
One Non Life (general) insurer
One Life Insurer and One Non Life insurer
Anyone of the above

Q - 44 .Bank Marketing refers to & &

Identifying the most profitable markets now and in the future
Assessing the present and future needs of customers
Setting business development goals and making plans to meet them
All the above

Q - 45 .What is range of margin/borrower contribution in PMGEP scheme ?

10% general and 5% for special category
5% for general & special category nil
5% for all
10% for all

Q - 46 .Sales through Tie-Ups with auto dealers is more prevalent in ...... i. PSBs ii. Private banks iii. foreign banks iv. co-operative banks

both i and ii
both ii and iii
both i and iii
both iii and iv

Q - 47 .The loans sanctioned by banks for housing projects exclusively for the purpose of construction of houses only to economically weaker sections and low income groups, having family income, ...... irrespective of location, the total cost of which do not exceed ...... per dwelling unit.

Rs 100000/- & Rs 5 lacs
Rs 120000/- & Rs 15 lacs
Rs 120000/- & Rs 10 lacs
Rs 24000 & Rs 1 lacs

Q - 48 .Process models in are structured as

Horizontally Organised Model where individual process platform supports one product only.
Vertically Organised Model where functionality is provided across all products.
Predominantly Horizontally Organised Model with some modularization within a product oriented feed back.
Any one of the

Q - 49 .Data warehouse is one of the most important backbone of CRM. Which of the following is correct regarding data warehouse ? i. It is a relational database. ii. It is designed for query and analysis rather than for transaction processing. iii. It usually contains historical data derived from transaction date. iv. It enables an organization to consolidate data from several sources.

i, ii, iii
i, iii, iv
ii, iii, iv
i, ii, iii and iv

Q - 50 .Short term capital asset means a capital asset held for less than ...... months immediately prior to the date of transfer and Long term capital asset means a capital asset held for more than ...... Months immediately prior to the date of transfer.

36,12
12,36
36,36
12,12

Online Tests for Retail Bank

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