Retail Bank mock test with old question most imp question 5 year old question. Question multiple choice questions and answers prepared by senior officer’s click on finish test after attend all the question to know your result with right wrong answer

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Q - 1 .Any profit or gain from sale or transfer of a capital asset is chargeable to tax under the head "capital gains" Capital asset means any property whether movable or immovable, tangible or intangible. Transfer, in relation to capital asset, includes sale, exchange of the asset. However, the following assets are NOT excluded from the definition of capital assets:

• Stock-in-trade, stores, raw material
• Personal effects (excluding Jewellery)
• Agricultural land outside the limit of municipality or notified are
• None of the above

Q - 2 .At which stage of product life cycle the product is likely to break even and start earning profits?

• introductory stage
• maturity stage
• growth stage
• development stage

Q - 3 .What is maximum allowable amount per unit under SJSRY scheme ?

• Rs 1 lacs
• Rs 5 lacs
• Rs 2 lacs
• Rs 10 lacs

Q - 4 .Which bank created waves in the early 1980s with their credit card products?

• Standard Chartered Bank
• State Bank of India
• Citibank
• Bank of Baroda

Q - 5 .What is income criteria under DRI scheme ?

• 24000/- in rural & 48000/- in urban
• Rs 18000/- in rural area & Rs 24000/- in urban centres
• Rs 50000/- in all areas
• Rs 240000/- p,a irrespective of location

Q - 6 .Bank loans to Housing Finance Companies (HFCs), approved by NHB for their refinance, for on-lending for the purpose of purchase/construction/reconstruction of individual dwelling units or for slum clearance and rehabilitation of slum dweller:

• Aggregate loan limit Rs 5 lacs per dwelling unit
• Rs 10 lacs per borrower
• Rs 5 lacs
• Rs 1 lacs

Q - 7 .Which of the following is the enabler for building and translating a customer data base into retail banking business?

• Staff Approach
• Technology
• Cross Selling
• Up Selling

Q - 8 .tatement 1 - In the introduction' stage of a product, the sales volume will be low and revenue from the products will not be sufficient to cover the cost of producing, marketing and servicing it. Statement 2 - In the 'growth' stage, which is the second stage in the product life cycle, the sales volumes remains stagnant.

• Statement 1 is true
• Statement 2 is true
• Both Statement 1 and 2 are true
• Both Statement 1 and 2 are false

Q - 9 .EFMA conducted a study on global market covering banks in & & Countries.

• 15
• 20
• 25
• 30

Q - 10 .Head institutions of public sector banks in Europe are known as & &

• Sparkassen
• Bundesbank
• Landesbanken
• None of the above

Q - 11 .If drawer fails to make the payment of the said amount of money to the Bank within 15 days of the receipt of the notice mentioned in MLQ4, A complaint should be filed before Court, within ...... days from the date of cause of action.

• 7
• 3
• 30
• 15

Q - 12 .According to Maslow's Need Hierarchy Theory, needs may be broadly classified as

• Physiological Needs
• Safety Needs
• Social Needs
• All the above

Q - 13 .In which approach strategies are designed based on the type of branch viz., Rural. Semi Urban. Urban and Metro?

• Segmented Approach
• Geography based approach
• Classification based approach
• None of the above

Q - 14 .What is appropriate about targets under DRI scheme ?

• 1% of outstanding as target of DRI
• 2/3rd of DRI to be given through rural & semi urban branches.
• 3/4th to be routed through rural/semi urban branches
• a & b

Q - 15 .Why CRM ?

• Need to increase operational efficiencies and to derive more value from employees
• Increasing Competition in
• Delivery Channel Efficacy and application of technology
• All the above

Q - 16 .Home Loans are sanctioned by Banks for the following purposes & &

• Purchase/Construction of House/Flat
• Purchase of land and construction
• Additions to the existing house
• All the above

Q - 17 .A DMM (Dedicated Marketing Manager) should possess following qualities. Select the inappropriate one.

• Sales conversions
• Market Intelligence
• A DMA need not focus on loyalty factor as the loyalty factor is already attached with the PSBs.
• Product presentations to the identified customer segments

Q - 18 .This is an important phase in the origination cycle as decisions made here affect the health of the portfolio.

• Credit appraisal and sanction
• Disbursement.
• FOLLOW UP AND RECOVERY
• None of the above

Q - 19 .In the credit information report maximum weightage is given to

• payment history
• length of credit history
• amount owed
• Both B & c

Q - 20 .Which of the following is not a result of shifting the customers from the branch to the ATM?

• Reduction in operation cost for the bank
• Improvement in operational efficiencies
• Reduction in delivery cost
• None of these

Q - 21 .An individual took a loan of Rs. 10.00 Lakhs for purchasing a plot of land during F.Y. 2005-06 & has paid around Rs. 1,10,000 towards Interest & around Rs. 57,000 towards principal during F.Y. 2006-07. He has not made any other contribution under Sections 80C, 80CCC, or 80CC He will be able to claim deduction of & & towards Interest.

• Rs. 1,50,000
• Rs. 1,10,000
• Rs. 57,000
• Rs. 0

Q - 22 .Which of following is true about overdrafts to no frills to be treated as priority sector ?

• Overdrafts to No frills account upto maximum 25000/-
• Overdrafts to No frills account upto maximum 25000/-but within rural areas only.
• Overdrafts to No frills account upto maximum 50000/-in rural & semi urban areas.
• Overdraft upto 50000/- per account granted in no frills account/basic banking saving account provided borrowers threshold income limit do not exceed 60000/-in rural and 120000/- in non rural areas.

Q - 23 .Which of the following services are not offered for Internet Banking customers?

• View of Balance and last few transactions
• Transfer of funds between accounts within the bank
• Utility Payment facility payment of insurance premium, telephone bills, energy bills
• None of the above

Q - 24 .If a bank is not able to respond to a situation in time in internet banking, this is called & &

• Internet banking risk
• Strategic risk
• Reputation risk
• Operational risk

Q - 25 .When a cheque is dishonoured, the bank has to give a notice in writing to the drawer within ...... days of the receipt of information by it from the finance institution regarding the return of the cheque.

• 7
• 3
• 30
• 15

Q - 26 .Types of credit cards issued by banks in general are

• Silver Card
• Gold Card
• Platinum Card
• All the above

Q - 27 .New Delhi and Mumbai have & & benches in Debt Recovery Tribunal

• 2
• 3
• 4
• 5

Q - 28 .Loans for repairs to the damaged dwelling units of families upto ...... is part of Priority sector:

• Rs 1 lacs in rural/s-urban & 2 lacs in urban/metro
• Rs 2 lacs in rural & 4 lacs in urban/metro
• Rs 2 lacs in rural and 5 lacs in urban/metro
• Rs 4 lacs in rural/s-urban & 6 lacs in urban/metro

Q - 29 .CRM (Customer Relationship Management) has basically ...... degree view of the customers and their profile.

• 100
• 180
• 360
• 0

Q - 30 .Short term capital asset means a capital asset held for less than ...... months immediately prior to the date of transfer and Long term capital asset means a capital asset held for more than ...... Months immediately prior to the date of transfer.

• 36,12
• 12,36
• 36,36
• 12,12

Q - 31 .Asset backed securitisation (ABS) is backed by & &

• All retail loans
• Retail loans other than housing loans
• Only housing loans
• None of the above

Q - 32 .Which of following is part of weaker section under P/sector lending ? Pick up the ODD one :

• Loans to Small & Marginal Farmers
• Loans to Staff Members of Bank
• Loans to DRI beneficiaries
• Loans to Self Help group

Q - 33 .What is sub target for MSE under Priority sector lending ? Pick up the ODD one :

• 40% of total advances to MSME should go to micro units(manufacturing)with investment in P&M upto 10 lacs & services with investment in equipment upto 4 lacs
• 50% to go micro with investment in P&M upto 5 lacs & services upto 2 lacs
• Total 60% to go to MSEs
• 20% to go to Micro (Manufacturing)with investment in P&M above 10 lacs & upto 25 lacs and and services with investment above 4 lacs & upto 10 lacs

Q - 34 .In the credit information report weightage given to payment history is & &

• 0%
• 0%
• 0%
• 0%

Q - 35 .What are the standard retail asset products offered by banks?

• Housing Loans
• Consumer Durable Loans
• Car Loans
• All three

Q - 36 .Para banking refers to & &

• Distribution of life insurance policies
• Distribution of non life insurance policies
• Distribution of mutual fund schemes
• All the above

Q - 37 .Which of following is not part of Direct MSE under P/sector lending ?

• Loans for food & agro processing(manufacturing)provided they fulfill investment in P&M criteri
• Bank Loans upto 5 crore to service units provided they fulfill investment in equipment criteria
• All KVI sector loans irrespective of area & amount of loan
• Loans to persons involved in assisting the decentralised sector in the supply of inputs

Q - 38 .Arrange the following stages of a CRM in the order in which they come first., i. Designing suitable products and services to the targeted and segmented customers, ii. Providing the right sales and service processes, iii. Capturing the customer's profile through a technology enabled model, iv. Offering the products and services to the targeted and segmented customers

• i, iv, iii, ii
• i, iii, ii, iv
• iii, iv, ii, i
• iii, i, iv, ii

Q - 39 .Which of the following dimensions do not relate to Marketing in ?

• Identifying the most profitable markets now and in the future
• assessing the present and future needs of customers
• Setting business development goals and making plans to meet them
• None of the above

Q - 40 .Customers' expectations of service quality mainly depend on the following :

• Assurance
• Reliability
• Responsiveness
• All the above

Q - 41 .Which of the business modules is Management by Objectives process?

• Strategic Business Unit approach
• Integrated approach
• Departmental approach
• B & C

Q - 42 .Today many supermarkets offer free loyalty cards to customers that give them access to reduced prices not available to non-members. Why so?

• for effective data warehousing
• for data verification
• for data encryption
• for effective data mining

Q - 43 .The Moratorium period in case of housing loan will be

• 18 months
• Upto 18 months after the disbursal of Ist disbursement of loan
• Two months after the completion of construction.
• Both b and

Q - 44 .In foreign banks and new generation private sector banks, is carried on as a ......

• separate departmental activity
• SBU (Strategic Business Unit)
• either of a or b
• both a and b

Q - 45 .The features available in all types of cards are

• Facility for payment of purchases
• Facility to withdraw cash from ATMs upto a fixed limit
• Reward Points for usage of cards.
• All the above

Q - 46 .Bank's representatives authorized to represent the Bank in collection or/and security repossession would contact the borrower before & &

• 1800 hrs
• 1900 hrs
• 2000 hrs
• 2100 hrs

Q - 47 .In the retail liabilities and asset side, the software mainly captures the following types of information. Select the correct option. i. Static Information ii. Updated Information iii. Transaction Information iv. Analytics and Alerts

• i, ii and iii
• ii, iii and iv
• i, iii, and iv
• i, ii, iii, and iv

Q - 48 .A suit for foreclosure must be filed within ...... years/months from the day the mortgage money becomes due.

• 3M
• 30M
• 3Y
• 30Y

Q - 49 .Chennai and Kolkata have & & benches of Debt Recovery Tribunal

• 2
• 3
• 4
• 5

Q - 50 .Which of the following dimension of CRM is not an approach of customer optimization?

• Acquisition of new customers
• Retention of existing customers
• Expansion of the customer relationship with the bank
• Decreasing dependence on technology

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