Retail Bank mock test with old question most imp question 5 year old question. Question multiple choice questions and answers prepared by senior officer’s click on finish test after attend all the question to know your result with right wrong answer

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Q - 1 .BCSBI codes are reviewed after every & & years.

• 2
• 3
• 4
• 5

Q - 2 .Banks distribute the following types of products in life and non life insurance business & &

• Regular Premium Individual Policies
• Single Premium Individual Policies
• Group Insurance Policies
• All the above

Q - 3 .Which one is not one among the Europe s large private banks, the "Big Five"?

• Deutsche Bank AG
• Bundesbank AG
• HypoVereinsbank AG
• Commerzbank AG

Q - 4 .Demat refers to & &

• process of converting physical shares (share certificates) into an electronic form
• Once converted, the shares are held in a Demat account
• The shares will become interchangeable, identical and fungible assets after demat
• All the above

Q - 5 .Which of the following facilities is not available for mobile banking customers?

• Facility for using banking facility from anywhere
• Easy operations - instructions carried out by self
• Depositing Cash
• Transfer of funds between accounts - same bank and other banks

Q - 6 .BCSBI was released by the Governor, Reserve Bank of India on & &

• 1st Apr 2006
• 1st Jul 2006
• 1st Aug 2008
• 1st Sep 2009

Q - 7 .Which of the following is not a fundamental ingredient of an effective marketing mix in Retail Banking?

• Product and Price
• Product and profit
• Place and People
• Process and Physical evidence

Q - 8 .In the retail liabilities and asset side, the software mainly captures the following types of information. Select the correct option. i. Static Information ii. Updated Information iii. Transaction Information iv. Analytics and Alerts

• i, ii and iii
• ii, iii and iv
• i, iii, and iv
• i, ii, iii, and iv

Q - 9 .Asset backed securitisation (ABS) is backed by & &

• All retail loans
• Retail loans other than housing loans
• Only housing loans
• None of the above

Q - 10 .A good branch ambience will result in the following advantages for the bank & &

• Promotes efficiency and smooth flow of services which result in time benefits
• Proper placing of various service facilities enhances internal communication effectiveness
• The comfortable and congenial work environment results in high employee motivation
• All the above

Q - 11 .Banking Codes and Standards of India is aimed at the following & &

• promote good and fair banking practices by setting minimum standards increase transparency in services
• encourage market forces, through competition, to achieve higher operating standards
• promote a fair and cordial relationship between the customer and their bank
• All the above

Q - 12 .Which of the following is not a result of shifting the customers from the branch to the ATM?

• Reduction in operation cost for the bank
• Improvement in operational efficiencies
• Reduction in delivery cost
• None of these

Q - 13 .Which of following is true about overdrafts to no frills to be treated as priority sector ?

• Overdrafts to No frills account upto maximum 25000/-
• Overdrafts to No frills account upto maximum 25000/-but within rural areas only.
• Overdrafts to No frills account upto maximum 50000/-in rural & semi urban areas.
• Overdraft upto 50000/- per account granted in no frills account/basic banking saving account provided borrowers threshold income limit do not exceed 60000/-in rural and 120000/- in non rural areas.

Q - 14 .EMI Reset is applicable in case of

• Fixed loan borrowers.
• Floating rate borrowers
• Both A & B
• none

Q - 15 .Whether 2nd dose of loan is applicable under national rural livelihood mission ?

• No second loan at all
• 2nd dose only for SC/ST beneficiaries living below poverty line
• 2nd dose as per discretion of gram sabha committee
• 2nd dose permissible but within overall subsidy condition

Q - 16 .Human interventions in the delivery of services are & &

• Internal Customer - Staff of the Branch
• Specialised Marketing Personnel
• Direct Selling Associates (DSAs)
• All the above.

Q - 17 .The requirements for delivering effective service to the customers are & &

• Understanding the customer, his income level, his financial profile, his needs, his requirements of financial products and his life stage
• Customer Empathy
• Post sales service follow up for customer satisfaction
• All the above

Q - 18 .Any profit or gain from sale or transfer of a capital asset is chargeable to tax under the head "capital gains" Capital asset means any property whether movable or immovable, tangible or intangible. Transfer, in relation to capital asset, includes sale, exchange of the asset. However, the following assets are NOT excluded from the definition of capital assets:

• Stock-in-trade, stores, raw material
• Personal effects (excluding Jewellery)
• Agricultural land outside the limit of municipality or notified are
• None of the above

Q - 19 .Claims with regard to Deceased depositors should be settled within a period of

• 10 days
• 15 days
• 15 days from receipt of claim
• C & production of proof of death and other documents to banks satisfaction

Q - 20 .At which stage of product life cycle the product is likely to see drop in volumes and in profits?

• saturation stage.
• decline stage.
• introduction stage.
• a & c

Q - 21 .Through Mobile Banking customer can t avail the facility of & &

• Balance Enquiry
• Letter of Credit services
• Funds Transfer
• Transactions of credits

Q - 22 .Suppose you went to a restaurant and order a hamburger. The cashier / waiter ask you, "Do you want fries with that?" In this case, you are being ......

• cross selled
• up selled
• down selled
• side selled

Q - 23 .What is criteria of reservation under National rural livelihood mission scheme ?

• SC/ST 40, women 30%, 5% disabled
• SC/ST 50%,women 40%, disabled 3%
• SC/ST 35%,women 45 % disbled 6%
• SC/ST 50%,women 35%, disabled 2%

Q - 24 .What is quantum/ceiling of loan under Priority Sector ? Pick up the ODD one :

• Loans to individuals upto 25 lacs in metro cities with population above 10 lacs
• Loans to individuals utp 15 lacs in metro/towns with population upto 15 lacs
• Rs 15 lacs in other centres with population less than 10 lacs
• Loans of metro as well as other centres to individuals per dwelling unit per family.

Q - 25 .What are priority sector targets for foreign banks as per extant guidelines now:

• Foreign banks with 20 or more branches in India, are now at par with Indian banks i.e 40% target
• Foreign banks have 32% targets irrespective of number of branches
• Foreign banks with less than 20 branches in India, have 32% PS target
• a & c

Q - 26 .Which of the business modules is Management by Objectives process?

• Strategic Business Unit approach
• Integrated approach
• Departmental approach
• B & C

Q - 27 .The time limit for returning of the securities / documents / title deeds of mortgaged property is ...... days from the repayment of all dues agreed to or contracte

• 7 days
• 15 days
• 21 days
• 30 days

Q - 28 .What changes were observed by Ernest T. Parkins from USA in Internet Banking?

• Reduction of Geographic Barriers
• Commoditization of banking products
• New competitive strategies adopted by competitor banks
• All of the above

Q - 29 .Customers' expectations of service quality mainly depend on the following :

• Assurance
• Reliability
• Responsiveness
• All the above

Q - 30 .Who were the two of the early players in the credit card business in the PSB space?

• State Bank of India and Andhra Bank
• Bank of Baroda and Andhra Bank
• State Bank of India and Bank of Baroda
• Bank of India and Andhra Bank

Q - 31 .Suppose you are viewing a 4GB iPod Nano for Rs. 4000 in a shop. The shopkeeper shows you 8 GB iPod Nano worth Rs. 6000. This is an example of ___.

• push sell
• pull sell
• up sell
• cross sell

Q - 32 .Loans to distressed persons(other than farmers) is also part of priority sector if the amount of loan is upto:

• Rs 1 lac
• No limit
• Rs 5 lacs
• Rs 50000

Q - 33 .Loans to farmers against pledge/hypotehcation of agriculture produce(including warehouse receipts)upto______ lacs for period not exceeding 12 months.

• upto 50 lacs
• upto 1 crore
• Upto 10 lacs
• upto 25 lacs

Q - 34 .EBPP in Internet Banking stands for ........ ?

• Electronic Bill Presentment and Payment.
• Electronic Bill Passed for Payment.
• Electronic Bill Presented for Payment.
• Electronic Bill Presented for Passing.

Q - 35 .What are the advantages of retail banking?

• Risk is less as client base is large
• Income is relatively more as spreads are more
• Stable model with less volatility
• a and b

Q - 36 .In case of default in repayment, before repossession of the security, BCSBI representatives will contact you ('you' denotes customer) between ___ and ___, unless the special circumstances of your (customer's) business or occupation require otherwise.

• 0900 hrs to 2100 hrs
• 0800 hrs to 1800 hrs
• 1000 hrs to 2000 hrs
• 0700 hrs to 1900 hrs

Q - 37 .What is new name of SGSY(swaranjayanti gram swarojgar yojna) ?

• National gram livelihood society
• Central rural gram yojna
• National livelihood campaign
• National Rural Livelihood Mission

Q - 38 .The facilities available for mobile banking customers are & &

• Facility for using banking facility from anywhere
• Transfer of funds between accounts - same bank and other banks
• Option to pay utility bills
• All the above

Q - 39 .The basic information is available across products for common services in ____ organized process model.

• Horizontally
• Vertically
• Predominantly Horizontally
• Predominantly Vertically

Q - 40 .Which of the following facility a Mobile Banking customer cannot use?

• Facility for using banking facility from anywhere
• Option to pay utility bills and Transfer of funds between accounts of same bank and other banks
• Facilities of withdrawing cash anywhere anytime
• Balance Enquiries and facility for shopping and paying through mobile

Q - 41 .Marketing Mix refers to & &

• Product & Price
• Promotion & Place
• People & Process & Physical evidence
• All the above.

Q - 42 .Through Internet Banking customer can not avail the facility of the transactions of & &

• Transactions of debits
• Transactions of credits
• Letter of Credit services
• Funds Transfer

Q - 43 .Compounding is used to determine

• the future value of present cash flows
• the present value of future cash flows
• Either a or b
• None of the above

Q - 44 .In the BCSBI code the words  you and  we refers to

• The customer
• the bank of the customer
• the inspecting officer
• Both A & B

Q - 45 .CRM (Customer Relationship Management) has basically ...... degree view of the customers and their profile.

• 100
• 180
• 360
• 0

Q - 46 .Website of a bank permits its customers to submit their instructions and application for different services etc but do not permit any fund based transaction on their account. This is& &

• Basic level internet banking services
• Simple transaction website
• Fully transactional website
• None of these

Q - 47 .Which of the following are not related to Internet Banking Services?

• Payment Gateway services
• Corporate Internet Banking
• Letter of Credit
• Supply Chain Management

Q - 48 .Mr. Ravi took a Loan of Rs. 20.00 Lacs for purchasing a flat for self-occupation on 30/03/2000 & paid Rs. 1,80,000 towards Interest during FY. 2007-08. The maximum amount of Interest which he can claim as a deduction would be&

• Rs. 1,50,000
• Rs. 1,20,000
• Rs. 1,00,000
• Rs. 30,000

Q - 49 .Default in repayment in Credit Cards and Personal Loan segments are mainly due to & &

• Genuine Defaults due to reasons beyond the borrowers' control
• Willful defaults where the default is intentional
• Anyone of the above
• Both the above

Q - 50 .The maximum number of Mutual Funds that can be distributed by Banks as a Corporate Agent is & &

• One
• Two
• Five
• No Limit

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