Retail Bank mock test with old question most imp question 5 year old question. Question multiple choice questions and answers prepared by senior officer’s click on finish test after attend all the question to know your result with right wrong answer

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Q - 1 .Home Loans are sanctioned by Banks for the following purposes & &

• Purchase/Construction of House/Flat
• Purchase of land and construction
• Additions to the existing house
• All the above

Q - 2 .CRM (Customer Relationship Management) has basically ...... degree view of the customers and their profile.

• 100
• 180
• 360
• 0

Q - 3 .Which is one of the pioneers in introducing consumer banking models with hybrid liability and asset products specifically targeted at the personal segment?

• Andhra Bank
• Standard Chartered Bank
• State Bank of India
• Bank of Baroda

Q - 4 .At which stage of product life cycle the product is likely to see drop in volumes and in profits?

• saturation stage.
• decline stage.
• introduction stage.
• a & c

Q - 5 .Marketing Mix refers to & &

• Product & Price
• Promotion & Place
• People & Process & Physical evidence
• All the above.

Q - 6 .EMI Reset is applicable in case of

• Fixed loan borrowers.
• Floating rate borrowers
• Both A & B
• none

Q - 7 .Electronic Channels in retail banking refers to & &

• ATMs
• Internet Banking
• Mobile Banking
• All the above

Q - 8 .DRTs are governed by provisions of the & &

• RBI Act
• SARFAESI Act
• RDB Act
• BR Act

Q - 9 .Sales through Tie-Ups with auto dealers is more prevalent in ...... i. PSBs ii. Private banks iii. foreign banks iv. co-operative banks

• both i and ii
• both ii and iii
• both i and iii
• both iii and iv

Q - 10 .Which of the following dimension of CRM is not an approach of customer optimization?

• Acquisition of new customers
• Retention of existing customers
• Expansion of the customer relationship with the bank
• Decreasing dependence on technology

Q - 11 .BCSBI codes are ___.

• mandatory
• voluntary
• set up as maximum standards which each bank has to follow
• set up such that these supersede the guidelines of RBI

Q - 12 .tatement 1 - In the introduction' stage of a product, the sales volume will be low and revenue from the products will not be sufficient to cover the cost of producing, marketing and servicing it. Statement 2 - In the 'growth' stage, which is the second stage in the product life cycle, the sales volumes remains stagnant.

• Statement 1 is true
• Statement 2 is true
• Both Statement 1 and 2 are true
• Both Statement 1 and 2 are false

Q - 13 .The process of converting future sums into their present equivalents is known as & &

• Compounding
• Discounting
• Either a or b
• None of the above

Q - 14 .The terms and conditions for repossession as per the recovery policy should contain the following provisions & &

• notice period before taking possession
• circumstances under which the notice period can be waived
• the procedure for taking possession of the security
• a provision regarding final chance to be given to the borrower for repayment of loan before the sale/auction of the property

Q - 15 .Recovery Officer of Debt Recovery Tribunal & & be a judicial Officer

• need
• need not
• either a or b
• none of the above

Q - 16 .BCSBI codes are & &

• issued by GOI
• Voluntary codes
• Codes given by customers
• voluntary codes by bankers

Q - 17 ....... is the first independent nation wide shared ATM network in Indi It is also the largest private shared ATM network with IDBI Bank acting as the settlement bank.

• Infinet
• Cash Tree
• BANCS
• Cashnet

Q - 18 .Demat refers to & &

• process of converting physical shares (share certificates) into an electronic form
• Once converted, the shares are held in a Demat account
• The shares will become interchangeable, identical and fungible assets after demat
• All the above

Q - 19 .Which of the following are not related to Internet Banking Services?

• Payment Gateway services
• Corporate Internet Banking
• Letter of Credit
• Supply Chain Management

Q - 20 .EFMA conducted a study on global market covering banks in & & Countries.

• 15
• 20
• 25
• 30

Q - 21 .The facilities available for mobile banking customers are & &

• Facility for using banking facility from anywhere
• Transfer of funds between accounts - same bank and other banks
• Option to pay utility bills
• All the above

Q - 22 .Bank Marketing refers to & &

• Identifying the most profitable markets now and in the future
• Assessing the present and future needs of customers
• Setting business development goals and making plans to meet them
• All the above

Q - 23 .Corporate banking is a & &

• B2C approach
• B2B approach
• Either a or b
• Neither a not b

Q - 24 .Which of the following is not a Retail Deposit Products?

• Recurring Deposit Account
• Term Deposit Account
• CC/OD account facility to a corporate office
• Current Deposit Account

Q - 25 .BCSBI was released by the Governor, Reserve Bank of India on & &

• 1st Apr 2006
• 1st Jul 2006
• 1st Aug 2008
• 1st Sep 2009

Q - 26 .Which of following is not part of priority sector lending ?

• Loan to small & marginal farmers
• Loan to DRI beneficiaries
• Loans to farmers in distress who are caught in clutches of money lenders/private institutional lenders
• Medium enterprises in MSME

Q - 27 .Returns are more in & &

• para banking
• corporate banking
• retail banking
• all the above

Q - 28 .What are the advantages of retail banking?

• Risk is less as client base is large
• Income is relatively more as spreads are more
• Stable model with less volatility
• a and b

Q - 29 .Human interventions in the delivery of services are & &

• Internal Customer - Staff of the Branch
• Specialised Marketing Personnel
• Direct Selling Associates (DSAs)
• All the above.

Q - 30 .What is correct about rate of interest under DRI scheme ?

• 5% below base rate
• 7% simple
• to be decided by Govt of India presently 6%
• 4% simple

Q - 31 .An individual took a loan of Rs. 10.00 Lakhs for purchasing a plot of land during F.Y. 2005-06 & has paid around Rs. 1,10,000 towards Interest & around Rs. 57,000 towards principal during F.Y. 2006-07. He has not made any other contribution under Sections 80C, 80CCC, or 80CC He will be able to claim deduction of & & towards principal.

• 150000
• 110000
• 57000
• 0

Q - 32 .Chennai and Kolkata have & & benches of Debt Recovery Tribunal

• 2
• 3
• 4
• 5

Q - 33 .Which of the following is not a fundamental ingredient of an effective marketing mix in Retail Banking?

• Product and Price
• Product and profit
• Place and People
• Process and Physical evidence

Q - 34 .Valuation is a specialized area practiced by qualified engineers and architects who possess knowledge of building costs, awareness of market conditions and economic trends, evelopmental plans, legal statutes and provisions governing real property, rental income and outgoings et The aluer is required to collect data on aforesaid aspects but as the information is not easily accessible and/or authentic particularly about demand and supply, the Valuer has to rely on his own experience and judgment in arriving at the fair market value! It is hence inevitable that there will be difference of opinion between two Valuers in respect of the value of same property. Who grants registration to Valuers, on the basis of their technical background and experience.

• RBI
• SEBI
• IT DEPTT
• SUB REGISTRAR

Q - 35 .In foreign banks and new generation private sector banks, is carried on as a ......

• separate departmental activity
• SBU (Strategic Business Unit)
• either of a or b
• both a and b

Q - 36 .Compounding is used to determine

• the future value of present cash flows
• the present value of future cash flows
• Either a or b
• None of the above

Q - 37 .Today many supermarkets offer free loyalty cards to customers that give them access to reduced prices not available to non-members. Why so?

• for effective data warehousing
• for data verification
• for data encryption
• for effective data mining

Q - 38 .At which stage of product life cycle the product is likely to break even and start earning profits?

• introductory stage
• maturity stage
• growth stage
• development stage

Q - 39 .Default in repayment in Credit Cards and Personal Loan segments are mainly due to & &

• Genuine Defaults due to reasons beyond the borrowers' control
• Willful defaults where the default is intentional
• Anyone of the above
• Both the above

Q - 40 .What is correct about project cost under PMGEP scheme ?

• Rs 20 lacs(manufacturing) & 10 lacs(Others)
• Rs 25 lacs(Manufacturing) & 10 lacs(Others)
• Rs 10 lacs(manufacturing) & Rs 5 lacs(Others)
• Rs 2 lacs maximum

Q - 41 .What are priority sector targets for foreign banks as per extant guidelines now:

• Foreign banks with 20 or more branches in India, are now at par with Indian banks i.e 40% target
• Foreign banks have 32% targets irrespective of number of branches
• Foreign banks with less than 20 branches in India, have 32% PS target
• a & c

Q - 42 .By applying Rule 72, rupee will double in nine years if the rate of interest is & & % p.

• 0%
• 0%
• 0%
• 0%

Q - 43 .Securitisation Process involves the following :

• The lender first selects the assets they want to securitise.
• The issuer (Special Purpose Vehicle) makes payment to the lender for the loans securitise
• The assets are converted into a pool of securities by the issuer for the purpose of issuing Pass
• Through Certificate (PTC) and the PTCs are sold to other investors who are willing to invest.

Q - 44 .The process of turning raw data into useful information (so that banks can learn more about the pattern and behaviour of customers) is known as ......

• data warehousing
• data mining
• data clustering
• data purification

Q - 45 .The channels through which services are offered are?

• Physical Channels
• Branch and Extension Counters
• ATM, Internet Banking and Mobile Banking
• All the above

Q - 46 .Which of following is true about overdrafts to no frills to be treated as priority sector ?

• Overdrafts to No frills account upto maximum 25000/-
• Overdrafts to No frills account upto maximum 25000/-but within rural areas only.
• Overdrafts to No frills account upto maximum 50000/-in rural & semi urban areas.
• Overdraft upto 50000/- per account granted in no frills account/basic banking saving account provided borrowers threshold income limit do not exceed 60000/-in rural and 120000/- in non rural areas.

Q - 47 .Customer data integration is available to a certain extent for other products also in ____ organized process model.

• Horizontally
• Vertically
• Predominantly Horizontally
• Predominantly Vertically

Q - 48 .Who is small & marginal farmer ?

• Who holds land upto 5.50 acres irrespective whether irrigated or unirrigate
• Farmers with landholding of up to 1 hectare is considered as Marginal Farmers. Farmers with a landholding of more than 1 hectare but less than 2 hectares are considered as Small Farmers.
• Farmers with landholding of up to 1 hectare is considered as Marginal Farmers. Farmers with a landholding of more than 1 hectar
• Farmer who holds land upto 5 acre small and upto 2.50 acre marginal.

Q - 49 .In which approach strategies are designed based on the type of branch viz., Rural. Semi Urban. Urban and Metro?

• Segmented Approach
• Geography based approach
• Classification based approach
• None of the above

Q - 50 .Loans to distressed persons(other than farmers) is also part of priority sector if the amount of loan is upto:

• Rs 1 lac
• No limit
• Rs 5 lacs
• Rs 50000

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