Retail-Bank Online Test, Retail-Bank Online exam, Retail-Bank Free Exam, Retail-Bank Exam, Retail-Bank Questions and answer, Retail-Bank Study Guide, Retail-Bank Material

Q - 1 .Chennai and Kolkata have & & benches of Debt Recovery Tribunal

2
3
4
5

Q - 2 .Employee value is ...... by deploying them in marketing and for cross selling / up selling opportunities, better business values and volumes.

increased
decreased
not affected
either a or b

Q - 3 .A suit for foreclosure must be filed within ...... years/months from the day the mortgage money becomes due.

3M
30M
3Y
30Y

Q - 4 .This is an important phase in the origination cycle as decisions made here affect the health of the portfolio.

Credit appraisal and sanction
Disbursement.
FOLLOW UP AND RECOVERY
None of the above

Q - 5 .Which of the following is not a benefit and use of Mobile Banking?

Easy and most acceptable delivery channel
It is a tool to attract of the old generation clients
Lesser transaction costs as compared to other channels
Cost effective solution as compared to ATMs

Q - 6 .Banking Codes and Standards of India is aimed at the following & &

promote good and fair banking practices by setting minimum standards increase transparency in services
encourage market forces, through competition, to achieve higher operating standards
promote a fair and cordial relationship between the customer and their bank
All the above

Q - 7 .In India, mortgage advice profession should follow the guideline of ......

RBI
SEBI
CONCERN BANK/BRANCH
No regulations

Q - 8 .Electronic Channels in refers to & &

Facility of ATMs
Facility of Internet Banking
Facility of Mobile Banking
All the above.

Q - 9 .Para banking refers to & &

Distribution of life insurance policies
Distribution of non life insurance policies
Distribution of mutual fund schemes
All the above

Q - 10 .Parent documents for housing loans should be provided for

20 yrs.
25 yrs.
30 yrs.
None of the above.

Q - 11 .Data warehouse is one of the most important backbone of CRM. Which of the following is correct regarding data warehouse ? i. It is a relational database. ii. It is designed for query and analysis rather than for transaction processing. iii. It usually contains historical data derived from transaction date. iv. It enables an organization to consolidate data from several sources.

i, ii, iii
i, iii, iv
ii, iii, iv
i, ii, iii and iv

Q - 12 .EFMA conducted a study on global market covering & & Banks.

132
142
152
162

Q - 13 .When a cheque is dishonoured, the bank has to give a notice in writing to the drawer within ...... days of the receipt of information by it from the finance institution regarding the return of the cheque.

7
3
30
15

Q - 14 .According to BCSBI, if a bank plans to close or move its branch, the bank will give the customers a notice of ___ months if there is no other branch of any bank functioning at that centre and a notice of ___months, if there is a branch of any other bank functioning at that centre

1, 3
1, 2
2, 3
3, 2

Q - 15 .In case of default in repayment, before repossession of the security, BCSBI representatives will contact you ('you' denotes customer) between ___ and ___, unless the special circumstances of your (customer's) business or occupation require otherwise.

0900 hrs to 2100 hrs
0800 hrs to 1800 hrs
1000 hrs to 2000 hrs
0700 hrs to 1900 hrs

Q - 16 .Warranties on electronic purchases are examples of ____.

cross selling
up selling
down selling
side selling

Q - 17 .Which of following is not part of priority sector lending ?

Loan to small & marginal farmers
Loan to DRI beneficiaries
Loans to farmers in distress who are caught in clutches of money lenders/private institutional lenders
Medium enterprises in MSME

Q - 18 .What stands for ANBC ?

Automatic national bank credit
Adjusted national branch credit
Automated net bank credit
Adjusted Net Bank Credit

Q - 19 .The factors which are to be taken into account for calculation of Equated Monthly Installment (EMI) are&

Principal
No. of years of repayment
Rate of Interest
All the above.

Q - 20 .Default in repayment in Credit Cards and Personal Loan segments are mainly due to & &

Genuine Defaults due to reasons beyond the borrowers' control
Willful defaults where the default is intentional
Anyone of the above
Both the above

Q - 21 .Certificate course for Direct Recovery Agents by IIBF has minimum & & hours of training.

50
75
100
125

Q - 22 .BCSBI codes are ___.

mandatory
voluntary
set up as maximum standards which each bank has to follow
set up such that these supersede the guidelines of RBI

Q - 23 .Which of the following is a direct channel but not a remote channel?

ATM
Branch
Mobile Banking
Internet Banking

Q - 24 .Select the FALSE one in case of Check-off facility :

There will be an irrevocable letter of authority from the borrowers for deducting a specific amount of monthly installment from his salary/wages.
In case of Government officers, who themselves are drawing and disbursing authorities and take housing loans, a letter of undertaking from them is sufficient.
Where check-off facility is not available to the bankers, post-dated cheques should not be obtaine
In case of Government officers, who themselves are drawing and disbursing authorities and take housing loans, a letter of undertaking from them is sufficient.

Q - 25 .Mr Raj is from BUNDI Rajasthan working in OBC bank at KARNAL want to purchase a house at KOTA by taking housing loan under staff HL scheme, Under simple registered mortgage, the Deed of Mortgage is required to be registered with the ...... sub-Registrar/Registrar.

Kota
Bundi
Karnal
Any where

Q - 26 .Which one is not one among the Europe s large private banks, the "Big Five"?

Deutsche Bank AG
Bundesbank AG
HypoVereinsbank AG
Commerzbank AG

Q - 27 .In which approach strategies are designed based on the type of branch viz., Rural. Semi Urban. Urban and Metro?

Segmented Approach
Geography based approach
Classification based approach
None of the above

Q - 28 .The technology models adopted by banks are & &

Fully outsourced model
Partially outsourced model
In house model
Anyone of the above

Q - 29 .Each Debt Recovery Tribunal has & & Recovery Officers

1
2
3
4

Q - 30 .Who were the two of the early players in the credit card business in the PSB space?

State Bank of India and Andhra Bank
Bank of Baroda and Andhra Bank
State Bank of India and Bank of Baroda
Bank of India and Andhra Bank

Q - 31 .Short term capital asset means a capital asset held for less than ...... months immediately prior to the date of transfer and Long term capital asset means a capital asset held for more than ...... Months immediately prior to the date of transfer.

36,12
12,36
36,36
12,12

Q - 32 .A good branch ambience will result in the following advantages for the bank & &

Promotes efficiency and smooth flow of services which result in time benefits
Proper placing of various service facilities enhances internal communication effectiveness
The comfortable and congenial work environment results in high employee motivation
All the above

Q - 33 .Loans up to _________ borrower to dealers /sellers of fertilizers, pesticides, seeds,cattle feed, poultry feed, agricultural implements and other inputs, is part of Indirect Agriculture:

1 crore
2 crore
8 crore
5 crore

Q - 34 .The documents relating to the following transactions of immovable properties are required to be compulsorily registered : Gift Lease of immovable property where period is more than one year Instruments which create any right in an immovable property of a value of more than one hundred rupees.

(a) above
(a) and (b) above
all of the above
None of the above

Q - 35 .Who is small & marginal farmer ?

Who holds land upto 5.50 acres irrespective whether irrigated or unirrigate
Farmers with landholding of up to 1 hectare is considered as Marginal Farmers. Farmers with a landholding of more than 1 hectare but less than 2 hectares are considered as Small Farmers.
Farmers with landholding of up to 1 hectare is considered as Marginal Farmers. Farmers with a landholding of more than 1 hectar
Farmer who holds land upto 5 acre small and upto 2.50 acre marginal.

Q - 36 .Which of the following facilities is not available for mobile banking customers?

Facility for using banking facility from anywhere
Easy operations - instructions carried out by self
Depositing Cash
Transfer of funds between accounts - same bank and other banks

Q - 37 .Which of the following is not a result of shifting the customers from the branch to the ATM?

Reduction in operation cost for the bank
Improvement in operational efficiencies
Reduction in delivery cost
None of these

Q - 38 .An individual took a loan of Rs. 10.00 Lakhs for purchasing a plot of land during F.Y. 2005-06 & has paid around Rs. 1,10,000 towards Interest & around Rs. 57,000 towards principal during F.Y. 2006-07. He has not made any other contribution under Sections 80C, 80CCC, or 80CC He will be able to claim deduction of & & towards principal.

150000
110000
57000
0

Q - 39 .What is income criteria under DRI scheme ?

24000/- in rural & 48000/- in urban
Rs 18000/- in rural area & Rs 24000/- in urban centres
Rs 50000/- in all areas
Rs 240000/- p,a irrespective of location

Q - 40 .Minimum amount due (MAD) is calculated at what % of the total current dues of the credit car....

5
7
8
10

Q - 41 .An individual took a loan of Rs. 10.00 Lakhs for purchasing a plot of land during F.Y. 2005-06 & has paid around Rs. 1,10,000 towards Interest & around Rs. 57,000 towards principal during F.Y. 2006-07. He has not made any other contribution under Sections 80C, 80CCC, or 80CC He will be able to claim deduction of & & towards Interest.

Rs. 1,50,000
Rs. 1,10,000
Rs. 57,000
Rs. 0

Q - 42 .What is maximum allowable amount per unit under SJSRY scheme ?

Rs 1 lacs
Rs 5 lacs
Rs 2 lacs
Rs 10 lacs

Q - 43 .An Individual took a Loan of Rs. 15.00 Lacs for purchasing a flat for self-occupation on 30/03/1999 & paid Rs. 1,20,000 towards Interest during FY. 2006-07. The maximum amount of Interest which he can claim as a deduction would be&

Rs. 1,50,000
Rs. 1,20,000
Rs. 1,00,000
Rs. 30,000

Q - 44 .The requirements for delivering effective service to the customers are & &

Understanding the customer, his income level, his financial profile, his needs, his requirements of financial products and his life stage
Customer Empathy
Post sales service follow up for customer satisfaction
All the above

Q - 45 .Bank loans to Housing Finance Companies (HFCs), approved by NHB for their refinance, for on-lending for the purpose of purchase/construction/reconstruction of individual dwelling units or for slum clearance and rehabilitation of slum dweller:

Aggregate loan limit Rs 5 lacs per dwelling unit
Rs 10 lacs per borrower
Rs 5 lacs
Rs 1 lacs

Q - 46 .Mr. Ram working as a Gazetted Officer in a Government Department having 20 years left over service was recently transferred to Chennai. He approached a branch and requested that he is in pursuit of a good house or apartment in Chennai for immediate purchase and he requires in principle sanction. Whether the Bank accepts to his request? If so, it is valid for how many months?

No. We cannot accede to such request
Yes, it is valid for one month
Yes, it is valid for three months
Yes, it is valid for six months

Q - 47 .In a simple registered mortgage the deed of mortgage is to be registered within & & months of its date of execution

1
3
6
4

Q - 48 .Misselling retail loans by a DSA (Direct Selling Agent) and the resultant dissatisfaction of the customer results in ...... risk for the bank.

credit
liquidity
operational
reputation

Q - 49 .Through Internet Banking customer can not avail the facility of the transactions of & &

Transactions of debits
Transactions of credits
Letter of Credit services
Funds Transfer

Q - 50 .Which of the business modules is Management by Objectives process?

Strategic Business Unit approach
Integrated approach
Departmental approach
B & C

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