Retail-Bank Online Test, Retail-Bank Online exam, Retail-Bank Free Exam, Retail-Bank Exam, Retail-Bank Questions and answer, Retail-Bank Study Guide, Retail-Bank Material

Q - 1 .Process models in are structured as

Horizontally Organised Model where individual process platform supports one product only.
Vertically Organised Model where functionality is provided across all products.
Predominantly Horizontally Organised Model with some modularization within a product oriented feed back.
Any one of the

Q - 2 .The Presiding Officer of Debt Recovery Tribunal is generally a judge of the rank of & &

Supreme Court Judge
High Court Judge
Dist. & Sessions Judge
None of the above

Q - 3 .tatement 1 - In the introduction' stage of a product, the sales volume will be low and revenue from the products will not be sufficient to cover the cost of producing, marketing and servicing it. Statement 2 - In the 'growth' stage, which is the second stage in the product life cycle, the sales volumes remains stagnant.

Statement 1 is true
Statement 2 is true
Both Statement 1 and 2 are true
Both Statement 1 and 2 are false

Q - 4 .Marketing Mix refers to & &

Product & Price
Promotion & Place
People & Process & Physical evidence
All the above.

Q - 5 .Bank's representatives authorized to represent the Bank in collection or/and security repossession would contact the borrower after & &

0600 hrs
0700 hrs
0800 hrs
0900 hrs

Q - 6 .Which of following is part of weaker section under P/sector lending ? Pick up the ODD one :

Loans to Small & Marginal Farmers
Loans to Staff Members of Bank
Loans to DRI beneficiaries
Loans to Self Help group

Q - 7 .If drawer fails to make the payment of the said amount of money to the Bank within 15 days of the receipt of the notice mentioned in MLQ4, A complaint should be filed before Court, within ...... days from the date of cause of action.

7
3
30
15

Q - 8 .Head institutions of public sector banks in Europe are known as & &

Sparkassen
Bundesbank
Landesbanken
None of the above

Q - 9 .When the data is available product wise on a stand alone basis, this model is known as ____. i. Horizontally organized model ii. Vertically organized model iii. Predominantly Horizontally organized model iv. Predominantly Vertically organized model

both i and ii
both i and iii
both iii and iv
both ii and iv

Q - 10 .EMI Reset is applicable in case of

Fixed loan borrowers.
Floating rate borrowers
Both A & B
none

Q - 11 .Demat refers to & &

process of converting physical shares (share certificates) into an electronic form
Once converted, the shares are held in a Demat account
The shares will become interchangeable, identical and fungible assets after demat
All the above

Q - 12 .What is the minimum age limit for applying for credit card?

18 yrs
20 yrs
21 yrs
no age limit

Q - 13 .Product architecture consists of the following component/s

The Generic Product - the core product
The Expected Product - adding additional features
The Augmented Product- adding value in addition to features
All the above

Q - 14 .In the credit information report weightage given to payment history is & &

0%
0%
0%
0%

Q - 15 ....... is the first independent nation wide shared ATM network in Indi It is also the largest private shared ATM network with IDBI Bank acting as the settlement bank.

Infinet
Cash Tree
BANCS
Cashnet

Q - 16 .According to the factors of service quality Empathy means

Helping the customer
extend prompt service
understanding the service expectations from customers point of view
all the above

Q - 17 .Home Loans are sanctioned by Banks for the following purposes & &

Purchase/Construction of House/Flat
Purchase of land and construction
Additions to the existing house
All the above

Q - 18 .What are priority sector targets for foreign banks as per extant guidelines now:

Foreign banks with 20 or more branches in India, are now at par with Indian banks i.e 40% target
Foreign banks have 32% targets irrespective of number of branches
Foreign banks with less than 20 branches in India, have 32% PS target
a & c

Q - 19 .The integration of triple play (data + audio + video) provides banking customers real time access to their relationships with the bank, such as fund transfers, remittances, et This is built on ____ principles. i. Web 1.0 ii. Web 2.0 iii. J2EE iv. .NET

both i and ii
i, ii and iii
ii, iii and iv
i, iii and iv

Q - 20 .The facilities available for mobile banking customers are & &

Facility for using banking facility from anywhere
Transfer of funds between accounts - same bank and other banks
Option to pay utility bills
All the above

Q - 21 .SBU in Internet Banking stands?

Small Business Unit
Strategic Business Unit
Sophisticated Business Unit
Strategic Banking Unit

Q - 22 .Who were the two of the early players in the credit card business in the PSB space?

State Bank of India and Andhra Bank
Bank of Baroda and Andhra Bank
State Bank of India and Bank of Baroda
Bank of India and Andhra Bank

Q - 23 .Banking Codes and Standards of India is aimed at the following & &

promote good and fair banking practices by setting minimum standards increase transparency in services
encourage market forces, through competition, to achieve higher operating standards
promote a fair and cordial relationship between the customer and their bank
All the above

Q - 24 .The time limit for transfer of borrowal account is ...... days.

7 days
15 days
21 days
30 days

Q - 25 .Mr. Ravi took a Loan of Rs. 20.00 Lacs for purchasing a flat for self-occupation on 30/03/2000 & paid Rs. 1,80,000 towards Interest during FY. 2007-08. The maximum amount of Interest which he can claim as a deduction would be&

Rs. 1,50,000
Rs. 1,20,000
Rs. 1,00,000
Rs. 30,000

Q - 26 .EFMA conducted a study on global market covering banks in & & Countries.

15
20
25
30

Q - 27 .What is the maximum amount that can be claimed as a deduction under 80C of the IT Act, 1961?

Rs. 1,50,000
Rs. 1,20,000
Rs. 1,00,000
Rs. 30,000

Q - 28 .The time limit for returning of the securities / documents / title deeds of mortgaged property is ...... days from the repayment of all dues agreed to or contracte

7 days
15 days
21 days
30 days

Q - 29 .CRM (Customer Relationship Management) has basically ...... degree view of the customers and their profile.

100
180
360
0

Q - 30 .The Moratorium period in case of housing loan will be

18 months
Upto 18 months after the disbursal of Ist disbursement of loan
Two months after the completion of construction.
Both b and

Q - 31 .Electronic Channels in retail banking refers to & &

ATMs
Internet Banking
Mobile Banking
All the above

Q - 32 .In the retail liabilities and asset side, the software mainly captures the following types of information. Select the correct option. i. Static Information ii. Updated Information iii. Transaction Information iv. Analytics and Alerts

i, ii and iii
ii, iii and iv
i, iii, and iv
i, ii, iii, and iv

Q - 33 .Loans for repairs to the damaged dwelling units of families upto ...... is part of Priority sector:

Rs 1 lacs in rural/s-urban & 2 lacs in urban/metro
Rs 2 lacs in rural & 4 lacs in urban/metro
Rs 2 lacs in rural and 5 lacs in urban/metro
Rs 4 lacs in rural/s-urban & 6 lacs in urban/metro

Q - 34 .Recovery Officer of Debt Recovery Tribunal & & be a judicial Officer

need
need not
either a or b
none of the above

Q - 35 .Prepayments charges collected by branches should be credited to which account?

Interest A/c
Commission A/c
Exchange A/c
Current A/c

Q - 36 .When the data is not shared with other products and product platform, i.e., the functionality is limited to one product only, this process model is known as ____.

Horizontally organized model
Vertically organized model
Predominantly Horizontally organized model
Predominantly Vertically organized model

Q - 37 .What is new name of SGSY(swaranjayanti gram swarojgar yojna) ?

National gram livelihood society
Central rural gram yojna
National livelihood campaign
National Rural Livelihood Mission

Q - 38 .The bank employees have to give importance to customers based on their ____.

portfolio of products
current checking account balance
seniority (age)
number of accounts

Q - 39 .Which one is not correct in Reverse Mortgage Loan?

Reverse Mortgage Loan, seeks to generate income from the property owned and resided in by the senior citizens to enable them to lead an independent and dignified life
A senior citizen who is above 60 years is eligible for a reverse mortgage loan against his own and self occupied residential property.
Married couples will be eligible as joint borrowers subject to the condition that one of them is above 60 years and the other not below 55 years.
The maximum period of the loan is 10 years. If the borrower outlives the maximum loan period, he/ she can continue to retain the property and need not repay the loan or service the interest

Q - 40 .An Individual took a Loan of Rs. 15.00 Lacs for purchasing a flat for self-occupation on 30/03/1999 & paid Rs. 1,20,000 towards Interest during FY. 2006-07. The maximum amount of Interest which he can claim as a deduction would be&

Rs. 1,50,000
Rs. 1,20,000
Rs. 1,00,000
Rs. 30,000

Q - 41 .Which of following is not part of Direct MSE under P/sector lending ?

Loans for food & agro processing(manufacturing)provided they fulfill investment in P&M criteri
Bank Loans upto 5 crore to service units provided they fulfill investment in equipment criteria
All KVI sector loans irrespective of area & amount of loan
Loans to persons involved in assisting the decentralised sector in the supply of inputs

Q - 42 .Customers' expectations of service quality mainly depend on the following :

Assurance
Reliability
Responsiveness
All the above

Q - 43 .In case of cheques received unpaid from the paying banker for want of sufficient funds, the borrower should be immediately contacte The cheque should be re-presented within a period of ...... days of its having been returned unpaid with written request from the borrower.

7
3
30
15

Q - 44 .Valuation is a specialized area practiced by qualified engineers and architects who possess knowledge of building costs, awareness of market conditions and economic trends, evelopmental plans, legal statutes and provisions governing real property, rental income and outgoings et The aluer is required to collect data on aforesaid aspects but as the information is not easily accessible and/or authentic particularly about demand and supply, the Valuer has to rely on his own experience and judgment in arriving at the fair market value! It is hence inevitable that there will be difference of opinion between two Valuers in respect of the value of same property. Who grants registration to Valuers, on the basis of their technical background and experience.

RBI
SEBI
IT DEPTT
SUB REGISTRAR

Q - 45 .Short term capital asset means a capital asset held for less than ...... months immediately prior to the date of transfer and Long term capital asset means a capital asset held for more than ...... Months immediately prior to the date of transfer.

36,12
12,36
36,36
12,12

Q - 46 .The customer information is centralized and the functionality is provided across all products in _____.

Horizontally organized model
Vertically organized model
Predominantly Horizontally organized model
Predominantly Vertically organized model

Q - 47 .Discounting is used to determine

the future value of present cash flows
the present value of future cash flows
Either a or b
None of the above

Q - 48 .World Investment Report is an annual publication of

UNCTAD
WTO
World Bank
IMF

Q - 49 .BCSBI codes are ___.

mandatory
voluntary
set up as maximum standards which each bank has to follow
set up such that these supersede the guidelines of RBI

Q - 50 .Husband & Wife jointly raise a loan in April 2005 for constructing a house for self-occupation. The construction was completed in July 2006. They have been paying the housing loan installments on 50:50 Basis from their respective Incomes. During FY 2006-07, they paid Interest of Rs. 3,00,000. The maximum interest which each of them can claim as deduction is & &

Rs. 1,50,000
Rs. 1,00,000
Rs. 75,000
Rs. 50,000

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